We traveled during Halloween and the hotel offered a fun haunted house. Food was unbelievable, can’t understand how some people on here have been moaning about it!!!!! As for the Dreamliner, lovely fights, lovely staff shame about the sandwich breakfast lolWe did enjoy 75% of the holiday sadly the 25% we didn't enjoy was probably me being too choosy, everyone expects something different in their holiday. A quick review of them:-Hunters steak house - this was our favourite - decor amazing, food unbelievable - yummy fillet steak!Grazia Italian - delicious! However, we would like to extend an apology for the disruptions that may have been caused to you during your stay. Our favourite restaurants were Grazie and Taj - the food was delicious and refined not just all you can eat style food. They are everywhere, even in the rooms. On first arrival as you drive up to the hotel it doesn't look very appealing. Royalton Riviera Cancun Resort & Spa is ranked #39 among luxury hotels in Maya Riviera & The Yucatan by U.S. News & World Report. Royalton Riviera Cancun ... Diamond Club Luxury Family Suite 1 King Bed and comfortable double … Royalton Riviera Cancun Resort & Spa: Royalton Diamond Club - See 14,472 traveller reviews, 13,642 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. Way above the normal taxi price.- pool closures were terribly managed. Prices are calculated as of 04/01/2021 based on a check-in date of 17/01/2021. All in all it was a fantastic week and we will defiantly be returning soon. It was not high pressured. Check in at Diamond club was great and Bruno and Ravista our butlers were very attentive.The room was very nice even though it was 2 separate beds and we were a couple, sure if we had moaned a bit we could have been changed but too polite.Restaurants were average, nothing to shout home about. Snack in the room are non-existent. We paid about 6.00 for a pack of gum and 6.00 for a bottle of water. Stayed at Royalton in Cancun and as well in Punta Cana, each one is unique! Home Royalton Riviera Cancun Resort & Spa - All Inclusive . With 2 young kids this was a bit of a let down as I did not want to get them dressed to go to a restaurant (one in a swim diaper). This sprawling resort’s got lots to keep you busy. They is so much to choose from and my favourite was the taj restaurant which we went to 3 times! Good bits - not too many. Royalton Riviera Cancun Resort & Spa: Diamond Club worth every penny - See 14,671 traveller reviews, 13,804 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at … As a final tip, I definitely suggest taking some Mexican pesos as everyone screws you on the exchange rate if you pay US money.More. ... Diamond Club Honeymoon Suite 1 King Bed. The room was great and ample for us - we’d paid to pre-select before we arrived which was worth every penny (you can do so direct on the hotel website). Royalton Riviera Cancun Resort & Spa: DIamond club- all inclusive - See 14,534 traveller reviews, 13,669 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. We enjoyed the range of food available and the choice of restaurants. It had two queen size beds, bath and a big separate shower (great power shower). Diamond Club members have their own lounge and can have their butler make restaurant reservations, which might make it a worthwhile option as the a … Royalton White Sands Resort Royalton White Sands - Montego Bay All Inclusive - Montego Bay, Jamaica ... With Diamond Club™, you'll receive the following upgrades: Definitely not worth the extra money. We listened to the time share talk. There are cracks, missing tiles and peeling paint everywhere. Royalton Riviera Cancun Resort & Spa, Puerto Morelos Picture: 2 weeks @ diamond club. That said it stopped us eating them and there was plenty food elsewhere!It’s a known fact that tips can be contentious and unusual for some people from Europe albeit not for us - I’ve seen comments on here saying not to bother tipping which outraged me. ... Royalton Riviera Cancun - All Inclusive Riviera Maya - Call us Toll Free at 1 (888) 774 0040 or (305) 774 0040. We traveled with 16 guests. and there was no issues. There were a couple of small snacks, a bowl of apples, tea/coffee and a couple of other drinks). They are really noisy and too many closed at once in my opinion. The all-inclusive Royalton Riviera Cancun Resort & Spa is a modern property in the popular vacation hotspot of Riviera Cancun. Carlos Lopez who is one of the waiters based at the infinity pool is excellent. Tour of room 5409 at the Royalton Riviera resort in Cancun Mexico. We are glad to know you spent your holiday at Royalton Riviera Cancun and our services, facilities and staff meet up with your expectations. It is one of our main goals to provide a memorable vacation to all of our guests. Room Tour. Booked our own private transfer which was waiting after we arrived at the ever chaotic Cancun airport. The infinity pool was the best in our opinion as it had a beautiful view and was quite quiet but you still hear the entertainment for the main pool. We would very much appreciate an opportunity to reinstate your trust in our resort.Luxury RegardsFrancisco JorgeGeneral Director. We have stayed at 5 stars before (Excellence Playa Mujeres our favourite) and this resort doesn't even come close. Cold hard pizza and lukewarm burgers...we left it in the end and didn’t order again!We frequented the Splash pool during the day which suited us - good entertainment and fab atmosphere. LopeZAlfonso, Manager at Royalton Riviera Cancun Resort & Spa, responded to this review. I forgot to mention there is a curtain that pulls across to divide the bedroom and bathroom Now £195 on Tripadvisor: Royalton Riviera Cancun Resort & Spa, Riviera Maya. Food around the pool was also amazing. Hideaway at Royalton Riviera Cancun is ranked #104 among luxury hotels in Maya Riviera & The Yucatan by U.S. News & World Report. See 14,661 traveller reviews, 14,280 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa, ranked #18 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. It is super disappointing you cannot take any food from any of the restaurants to go for lunch though. Royalton Riviera Cancun Hideaway Section (Diamond Service) Swim Up Room 3110. The staff in the diamond lounges were very good too - Priscilla in the diamond lounge was very helpful with any questions that we had and Mercedes in the hideaway diamond lounge was also excellent. The premium level of service at Royalton features anticipatory service, exclusive á la carte restaurants and bar, in addition to a shimmering pool and pristine beach area for the sole use of Diamond Club™ guests. Upgrade to Diamond Club… We dined at Hunter, Taj, And the sushi place all took more than 2 hours in total to dine with a short wait for seating. You can book them onsite. - Check out Tripadvisor members' 13,370 candid photos and videos. We will be waiting again in your home away from home.Luxury RegardsAlfonso LopezGeneral Manager, We have just returned from our trip to the Royalton, what a holiday it has been! In the end we found change for him but I mean seriously, what taxi doesn't carry change and why wouldn't they have told us that at the hotel when we were talking with the manager? Absolutely will be back in the future with our daughter. Payments made by partners impact the order of prices displayed. It was great to see and never bothered any guests that we saw. Bliss. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. more. Royalton Riviera Cancun Resort & Spa: Diamond Club at Royalton Riviera Cancun - See 14,533 traveller reviews, 13,669 candid photos, and great deals for Royalton Riviera Cancun Resort & … One of ours was useless and the other was good and friendly but a request to have a bowl of fruit and pastries delivered daily at 10am for our kids snack was only fulfilled once. Thank you Royalton! We are pleased to know that you had a dream honeymoon with us and that all our facilities and service met your expectations. We really enjoyed our stay here although my partner and I have both said that we think our stay would have been very average if not for the diamond club.Our butler Ramiro was FANTASTIC. Saint Lucia ... Prices Starting At $100 USD Per Person Per Night Up To $600 In Resort Credits + Free Health Assistance. We tipped every couple of rounds - 50 pesos - and they were appreciative. Royalton Riviera Cancun Resort & Spa is ranked #39 among luxury hotels in Maya Riviera & The Yucatan by U.S. News & World Report. 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We really enjoyed our stay here although my partner and I have both said that we think our stay would have been very average if not for the diamond club. The gym is so good, managed a few bootcamp sessions the 1st week but the 2nd week we done a couple of trips so didn’t hit the gym so much! Diamond Club guests can … And a little mention too to Isai who helped us throughout our stay in directing us through the huge hotel and making us smile. Incredible hotel, amazing food, entertainment and beautiful beach and views. We would be delighted to have you back anytime soon!Luxury RegardsFrancisco JorgeGeneral Director. He was always friendly and attentive. Tour of room 5409 at the Royalton Riviera resort in Cancun Mexico. Royalton Riviera Cancun is consist of 3 distinct sections, all unique to our guests' needs and vacation styles. It was not crowded. Not having a sit down breakfast place is super disappointing. more. Not a big deal, just didn't appreciate being lied to. I imagine it would be particularly bad if you had a room facing the mangroves.- room service was terrible. Royalton Riviera Cancun. It was raining a bit during our stay and our balcony didn’t have a roof over it so it was a nightmare getting things dried But no major issue! We hope you can give us a chance to reinstate your trust in our services. Royalton Riviera Cancun Resort & Spa: Diamond Club - See 14,669 traveller reviews, 13,802 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. Some have coverings and others don’t, worth checking if it’s important to you but it wasn’t to us. There is everything for everyone!.. There was a lot of noise from hotel work from 7.00 am and we couldn't sleep at all. Vacation in Cancun and specifically @Royalton is worth it ....not only the money, but your time and your experience as well. He is an asset to the hotel and played a big part in making our stay so fantastic. The check in process was easy. The overall feel is still luxurious. Lots of amazing photo opportunities on this property. It was our first visit to Mexico and we were not disappointed. They wanted to charge $15 US just to get to the main gate. We are pleased to know that you had your birthday celebration with us and that all our facilities and service met your expectations, especially for our restaurants and fitness center. Hideaway At Royalton Riviera Cancun: Royalton, Hideaway Diamond Club - Read 6,521 reviews, view 6,736 photos, and find great deals for Hideaway At Royalton Riviera Cancun at Tripadvisor Hideaway at Royalton Riviera Cancun - Riviera Cancun - Call Toll Free: 1-888-774-0040 or Book Online. This premium level of service features the comfort of anticipatory service, exclusive á la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club™ guests. Just if this is important to you! Search for Royalton Riviera Cancun discounts in Puerto Morelos with KAYAK. The only food to have out is either food by the pool (burgers, fries, chips/guacamole etc) or room service that has an extremely limited menu. Taxes and fees that are shown are estimates only. It also caused a real divide between diamond/hideaway and regular royalton guests. Royalton Riviera Cancun Resort & Spa: Diamond Club is not worth it - See 14,640 traveler reviews, 13,786 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. We’d definitely want to have you back at any of our Royalton resorts!Luxury RegardsFrancisco JorgeGeneral Director. We would highly recommend it to others and will certainly be visiting other Royalton resorts in the future. There were concierges on other floors so you’d get one somewhere Breakfast in the buffet restaurant was outstanding - they have everything and anything. As of Jan 15, 2021, prices found for a 1-night stay for 2 adults at Royalton CHIC Suites Cancun Resort & Spa Adults Only - All Inclusive on Feb 1, 2021 start from $252, excluding taxes and fees. Dear Wendy L, We truly appreciate the time taken to share your review on trip advisor. Hideaway at Royalton Riviera Cancun The fun isn’t just for families. I would have expected this to be offered especially with diamond club. The Gourmet Marche was very good with unlimited choice, some waiters were very attentive some it seemed were tired and just going through the motions.Food was always luke warm but by all accounts its only the British who like their food hot. What was disappointing was that the beach was never maintained. The only saving grace was the food. The bar on the beach had the best service with “Alex”. Luxury RegardsFrancisco JorgeGeneral Director. It was phenomenal and there are a lot of selections. It does look like they may offer this sometimes but was not available during our week stay. Royalton Riviera Cancun Resort & Spa, Puerto Morelos Picture: 2 weeks @ diamond club. Diamond Club™ Royalton Suites Cancun Resort & Spa offers guests an exclusive vacation experience with an upgrade to Diamond Club™. To give you an idea, we spent around £10-15 a day on tips, and left extra for housekeeping a few times during our stay. The coffee shop is not good at all. If your room is on the outside edge of the building this means you can't sit on your balcony because of the insect life from the mangrove swamp 30 feet away.To actually get hold of a hotel manager is fun the general staff seem to take turns in telling you they are the manager, it must be a fun game to play with stupid customers that can't see through it.The general finish and decor of this hotel is extremely poor as its a new build only 8 months ago!! Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Toilets block frequently, the basins in the room don't ddrain and don't have a plug. As of Jan 18, 2021, prices found for a 1-night stay for 2 adults at Royalton Riviera Cancun Resort & Spa - All Inclusive on Jan 20, 2021 start from $280, excluding taxes and fees. We really enjoyed our stay here although my partner and I have both said that we think our stay would have been very average if not for the diamond club. Find the best deals on resorts, all inclusive packages, and cheap vacation packages. The staff were always busy around the buildings. They just can't seem to get anything right. Our room was spacious and modern. Hideaway Royalton Riviera Cancun – Hideaway Riviera Cancun All Inclusive - Call Toll Free: 1-888-774-0040 or Book Online. Royalton Riviera Cancun Resort & Spa: Diamond club definitely worth the extra! Find the best deals on resorts, all inclusive packages, and cheap vacation … We stayed in diamond club travelling with family including 2 children. HIDEAWAY at Royalton Riviera Cancun ... Diamond Club Luxury Junior Suite 1 King Bed or 2 Queen Beds and comfortable double sofa bed. Cabs are 40.00- 80.00 us, so if you plan to explore another part of the town/city, plan to do it with an expensive tour that includes transportation. This increases privacy and security. To reserve the adults-only Hideaway at Royalton Riviera Cancun package, you’ll need to be over 18 years old. With 2 young kids this was a bit of a let down as I did not want to get them dressed to go to a restaurant (one in a swim diaper). Oct 2018 - Duration: 8:07. Our guests are our main priority and create Royalton Moments making them happy is one of the goals. The food was good and all dietry requirements were catered for. Dear 478mshThank you very much for sharing your opinion on TripAdvisor, we are very happy to know that you and your family enjoyed a great experience at Royalton Riviera Cancun and enjoyed our facilities, restaurants and food. Book by December 31, 2020. We would like to apologize for the mishaps occurred during your stay, please know we are contacting you though trip advisor messages in order to follow up the issues mentioned above. The guest service's has completely missed the point of the meaning of the word "service". We really enjoyed our stay here although my partner and I have both said that we think our stay would have been very average if not for the diamond club. What about the inconvenience we had with no upgrade offered or anything come to that, place was like an ice rink of water, extremely dangerous.Pools were nice but swim up bars all close at 5pm, I didn't wish to go and eat at 6pm and was enjoying late evening sun in pool but no drinks available.The Beach: what a shame, no one has lied about the seaweed on or in the sea, was not swimmable unless you like swimming with a ton of seaweed pulling you down.The Casino: Female Croupiers all miserable and on 2 occasions one of the ladies with long hair think called Alaina almost threw the cards at the players because she made an error and had to pay out after manager over-ruled her. Yes. The main thing that let the hotel down was the large amount of seaweed. There was a lot wildlife around the hotel due to its location in the mangroves; however, this did not bother us. We will be looking for you on your next visit to our Resort in the near future.Luxury RegardsAlfonso LopezGeneral Manager, A long, honest review...We’ve been home (in the UK) for two weeks and still miss this amazing hotel...We were a party of three - two adults and a ten year old. Also the room was not very clear - I used a towel once that was dirty - and you had to ask to change the sheets every day. Im sure they will get it right for next year and I definitely will not go to a hotel unlwess its been open for a year or 2. Met some great people, Americans from Texas and Houston we met were great fun and the Canadians who we met from Quebec were very friendly. How this resort is getting 5 star ratings is beyond me. We are glad you enjoyed our service, activities, and facilities. Just wonderful. Room types may vary. Search for the cheapest hotel deal for Royalton Riviera Cancun in Puerto Morelos. Of course nothing happened and they treated us as liars. 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